Utility Bills, Fees, City Taxes, Licenses and Deposits

Finance Department

The Finance Department is responsible for all financial functions of the City. These functions include utility billing, accounts payable, accounting and financial reporting,delinquent tax bills, payroll, business licensing, cash receipts, cash management, as well as numerous other functions.

We are now proud to offer a secure, user-friendly method for paying monthly utility bills from the privacy of your own home. Features include:

  • Pay by credit card or electronic check
  • View monthly billing information online
  • Use service 24 hours a day, seven days a week
  • Sign up to receive utility bills by email

Southport City Hall
1029 N. Howe Street
Southport, NC 28461
Office Hours: Monday – Friday,  8:30 AM – 5:00 PM
(910) 457-7900

Finance Divisions

  • Human Resources
  • Tax Department
  • Customer Service
  • Accounting
  • Utility Billing

Finance Staff

Finance Director, Melanie Trexler
(910) 457-7906   |   Email Melanie

Accounts Payable, Cheryl Metcalf
(910) 457-7964   |   Email Cheryl

Tax Collector, Angie Bates
(910) 457-7920   |   Email Angie

Utility Billing, Teresa Jones
(910) 457-7944   |   Email Teresa

Human Resources/Payroll,
Teresa Parker-Mosley,
Tel: (910) 457-7910 | Email Teresa

Customer Service, Rose McKeithan
(910) 457-7900   |   Email Rose

Finance Documents

Utilities   Budgets  Audits
Request for utility service
Utility application
Load Management Packet
NC Residential Electric Rates Survey
NCEMPA information*
Budget FY 2017-2018
Budget FY 2016-2017
Budget FY 2015-2016
Annual audit 2015-16
Annual audit 2014-15
Annual audit 2013-14
Annual audit 2012-13
Annual audit 2011-12
Annual audit 2010-11
Annual audit 2009-10

ElectriCities is the service organization that provides customer service and safety training, emergency and technical assistance, communications, government affairs and legal services to public power communities. ElectriCities also provides and management services to the North Carolina Eastern Municipal Power Agency (NCEMPA), of which Southport is a member.

Taxes

Current City Tax Rate
$0.2956 per $100 of
assessed property value**

Current year Southport City Taxes are collected by the Brunswick County Tax Collector. For questions about your current tax bill contact them at:

Brunswick County Tax Collection
Phone: 910.253.2729
Toll Free: 800.222.0593
tax-admin@brunsco.net
Brunswick Co. Tax Records

Utility Billing Information

Utility Service and Billing Information

  • Utility bills are mailed out at the end of each month.
  • A bill is past due if not paid by 5 p.m. on the 15th of the month – unless the 15th falls on weekend or holiday, then it is due on the next business day.
  • A late notice will be mailed to customers with past due bills on the 16th of each month – unless the 16th falls on the weekend or holiday, then the late notice will be mailed on the next business day.
  • A delinquent fee of $35 is automatically added to the bill after the 25th.The past due bill and all fees must be paid before service is reconnected (See Utility Fees & Deposits).  NOTE: A delinquent fee of $70 will be added for sewer customers with county provided water.
  •  An additional fee of $50.00 will be charged to all customers who request water service reconnection after 3:30  PM.
  • Customers who feel their bill is in error or otherwise have reason to protest the termination of utility service may contact the Finance Office Monday – Friday between the hours of 8:30 am. and 5 p.m. at (910)457-7900.
  • Billing Adjustments: If the City has inadvertently overcharged or undercharged a customer for utility service, the City will promptly notify the customer.
  • Water & Sewer Adjustments: In the case where a leak takes place on the customer’s side of the meter that results in water not being discharged into the sanitary sewer, the customer may apply for an adjustment on sewer charges by presenting the City a note from a licensed plumber stating the leak had been fixed and the water did not flow into the sewer.
  • If sevice is turned off and reconnection is requested in the same name or immediate family member name within 11 months, the base rate plus reconnection fee will be charged.
  • After Hours Payment Drop Box: For customer convenience, a payment drop box is located outside City Hall at 1029 N. Howe Street, in front of the Inspection Office and at 201 E. Moore Street, outside the old City Hall. A check and billing stub may be deposited in the box. Please do not deposit cash in the after hours depository. Payments put in the box after 10:00 a.m. will be considered next-day payments.
  • Meter Tampering is Against the Law! Do not turn on or deface your utility meter. North Carolina state law allows the utility provider, the City of Southport, to prosecute in a court of law for meter tampering. The City Board’s adopted penalty for meter tampering is a $500.00 fine. Contact the finance department at 1029 N Howe Street, 910-457-7900, immediately if your meter has been turned off or removed.

The City’s Response to Returned Checks

  • The city will accept only cash, certified check or money order from any customer having 2 insufficient funds (bad) checks within any 1 year period.
  • Upon receipt of the 2nd returned check, the customer will be advised that ALL bills must be paid in cash, certified check, or money order for the next year.
  • After the 1 year period ends, if another insufficient funds check is received all future bills must be paid in cash.
  • As allowed by the State of North Carolina, a $35 charge is added to the customer’s bill for each returned check. (See Utility Fees & Deposits)

Extension of Time for Payment of Bills

  • Extension requests must be made no later than 5 p.m. on the 25th by the customer or are subject to disconnection.
  • The customer requesting the extension must come in or call the Finance Office at City Hall.
  • No more than 3 extension agreements will be granted in a 12-month period.

If payment is not made as stated in the Payment Extension Agreement, service will be disconnected without further notice and all payments, including any disconnect and reconnect fees must be paid before service is restored.

Optional Customer Assistance: Customers being assisted by the Brunswick County Department of Social Services, Brunswick Family Assistance, or other local crisis intervention centers are exceptions to this policy.

Difficulty in Paying Bill: The following organizations may be able to offer assistance to customers who are having difficulty paying their bill.

Brunswick Family Assistance Agency
5285 Main St Suite 15
Shallotte, NC 28462
(910) 754-4766

Social Services
Brunswick County Government ComplexBolivia, NC 28422
Southport Number: (910) 457-6227
Bolivia Number: (910) 253-2077

Local Community Churches

The City of Southport encourages each customer to seek assistance with paying their utility bill prior to disconnection of service.

Options in Billing Payments

To better serve the needs of its customers, the City of Southport offers the following options to bill payments.

Bank Draft Plan: Bank drafts offer customers the option of having their bank accounts debited on the 15th of the month (or on the next banking business day) for utility bills. The customer needs to provide the City of Southport Finance Department with a completed draft form and a voided check in order to participate. Any draft returned by the bank because of insufficient funds or a closed account will be treated as a returned check and the customer will be released from the bank draft program.

Credit Cards: The City of Southport accepts VISA, Discover and MasterCard bank credit or debit cards for bill payments, deposits or fees. The City will accept a credit/debit card for payment in person, on our website at www.cityofsouthport.com or by phone at (910)363-1002.  E-checks are also accepted by phone and on the website.  We will verify each charge or debit account with the issuing bank.
NOTE: A $5 convenience fee will apply to Utility Bills paid online and by telephone.

Load Management Program

It is possible to save on your electric bill by having load management switches installed on your electric water heaters, central air conditioning systems, or heat pump heating/cooling systems.

  • There is no cost to install a switch.
  • Water heaters are controlled 12 months of the year.
  • Air conditioning units are usually controlled from May through October.
  • All load management switches are installed by a licensed electrician.
  • If you disconnect your load management switch, your electric rate will revert to a higher rate.

A detailed description of the load management program is here.

Termination of Service

Requesting Discontinuation of Service: Any customer requesting discontinuation of service shall do so in person at the Finance Office.

  • The service location, date service is to be disconnected, and a forwarding mailing address for the final bill are required.
  • If the customer is not able to appear in person, we can disconnect the account via fax request (910) 457-7905 or upon verification of account.
  • Disconnection of services will be performed the same day if the request is received by 1 p.m. A request received after 1 p.m. will be fulfilled the next working day.

Final Utility Bill

  • A customer’s final bill will be processed and mailed along with the regular billing cycle .
  • All funds, including deposits, load management, and overcharge credits will be used against amounts owed the City on the closed account.
  • Remaining funds will then be used against any amounts owed on any other accounts the customer may have with the City of Southport.

Utility Service Fees and Deposits

All fees subject to change without notice. Please contact Public Services if you have any questions about which fees apply to you.

General Fees Effective June, 2017
Application Fee (Application Fee waived with Automatic Draft set up)
(set up a utility account)
$35.00
non-refundable
Returned Check $35.00
Meter Tampering
Unauthorized Tap
$500.00
After Hours Water Connection Fee 
after 3:30 Pm
$50.00
Meter Testing $25.00
Delinquent Fee $35.00
Delinquent Fee for sewer customers with county provided water $70.00
Average Deposits for Utility Services Residential
Electric $250.00
Water $50.00
Sewer $90.00
Garbage $10.00
Average Deposits for Utility Services Commercial 
Electric $500.00
Water $50.00
Sewer $50.00
Garbage $25.00
 …or no more than 2 times the monthly bill for the location or similar business.
Temporary Service Connection
$200.00

Electric Service Rates

All fees subject to change without notice. Please contact Public Services if you have any questions about which fees apply to you.

PrepayResidential Old RateOld RateCommercialKWH Charge
SPRE0SR0R01C01SC0$0.125
SPRE1SR1R02C02SC1$0.115
R03C03$0.115
R04C04$0.115
SPRE2SR2R05C05SC2$0.105
R06C06$0.105
R07C07$0.105
R08C08$0.105
SPRE3SR3R09C09SC3$0.095
R10C10$0.095
R11C11$0.095
SPRE4SR4R12C12SC4$0.085

Residential Base Charge $23.00

Commercial Base Charge $25.50

Prepay Base Charge $26.00

Security Lights
RateTypeCost
S01100W$11.75
S05150W$14.21
S04250W$24.10
S02400W$32.41
S031000W$45.20

Water Rates and Allocation Fees

All fees subject to change without notice. Please contact Public Services if you have any questions about which fees apply to you.

RESIDENTIAL BASE WATER RATES

Includes first 3,000 gallon usage
Inside Southport City Limits: $23.95
Outside City Limits: $38.95

Usage Rates 3,000-10,000 gallons
Inside Southport City Limits: $5.50 per 1,000 gal.
Outside City Limits: $8.25 per 1,000 gal.

Usage Rates > 10,000 gallons
Inside Southport City Limits: $7.00 per 1,000 gal.
Outside City Limits: $10.50 per 1,000 gal.

COMMERCIAL BASE WATER RATES

Includes first 3,000 gallon usage
Inside Southport City Limits: $33.95
Outside City Limits: $50.93

Usage Rates 3,000-10,000 gallons
Inside Southport City Limits: $5.50 per 1,000 gal.
Outside City Limits: $8.25 per 1,000 gal.

Usage Rates > 10,000 gallons
Inside Southport City Limits: $7.00 per 1,000 gal.
Outside City Limits: $10.50 per 1,000 gal.

IRRIGATION BASE WATER RATES (Residential and Commercial)

Inside Southport City Limits $7.45
Outside City Limits: $11.18

Usage Rates 0-10,000 gallons
Inside Southport City Limits: $5.50 per 1,000 gal.
Outside City Limits: $8.25 per 1,000 gal.

Usage Rates > 10,000 gallons
Inside Southport City Limits: $7.00 per 1,000 gal.
Outside City Limits: $10.50 per 1,000 gal.

Please contact Public Services if you have any questions about which fee applies to you.
(All fees subject to change without notice)

 Water Tap Fees (establishing new meter connection)
Water Tap Irrigation Tap
3/4 in. $500.00 3/4 in. $500.00
1 in. $750.00 1 in. $750.00
2 in.  $1,250.00 2 in.  $1,250.00
Where extraordinary measures are necessary to accomplish a water tap, the cost to make the tap shall be based on time and materials, plus an administrative fee of 10%. shall be applied in lieu of the base tap fee.
Water Allocation Fees (new construction)
Metered Tap Size  Capacity Factor  Impact Fee 
 3/4 in. 1 $600
1 in.  2.5 $1,500
1-1/2 in.  5 $3,000
2 in.  8 $4,800
3 in.  16.75 $10,050
4 in.  27.50 $16,500
6 in.  56.25 $33,750
8 in.  85 $51,000
10 in.  130 $78,000
Irrigation Allocation Fees
 3/4 in. $750.00
 1 in. $1,875.00

Sewer Rates and Allocation Fees

All fees subject to change without notice. Please contact Public Services if you have any questions about which fees apply to you.

RESIDENTIAL SEWER RATES

Includes first 3,000 gallon usage
Inside Southport City Limits: $46.50
Outside City Limits: $69.75

Usage Rates >3,000 (Based on water usage)
Inside Southport City Limits: $6.00 per 1,000 gal.
Outside City Limits: $9.00 per 1,000 gal.

COMMERCIAL SEWER RATES

Includes first 3,000 gallon usage
Inside Southport City Limits: $56.50
Outside City Limits: $84.75

Usage Rates >3,000 (Based on water usage)
Inside Southport City Limits: $6.00 per 1,000 gal.
Outside City Limits: $9.00 per 1,000 gal.

Please contact Public Services if you have any questions about which fees apply to you.
(All fees subject to change without notice)

Sewer Allocation Fees
1 Bedroom House $2,400
 2 Bedroom House $2,640
 3 Bedroom House $3,960
4 Bedroom House $5,280
Base Sewer Tap Fees
4 inch Residential $750.00
 6 inch Commercial $1,050.00
Commercial customers must contact the Public Services Director at (910) 457-7935
Where extraordinary measures are necessary to accomplish a sewer tap, the cost to make the tap shall be based on time and materials, plus an administrative fee of 10%. This will be in lieu of the base tap fee.
Commercial Establishment Sewer Allocation Fees
Type of Establishment Daily Flow For Design
Airport, Railroad Station, Bus Terminal
(not including food service facilities)
5 gallons/passenger
 Barber Shop 50 gallons/chair
 Beauty Salon  125 gallons/booth or bowl
 Bowling Alley 500 gallons/lane
 Construction or Work Camps,
Summer Camp, other Camp
60 gallons/person
Campgrounds with water/sewer hookup
Campgrounds without water/sewer
120 gallons/campsite
100 gallons/campsite
 Church 3 gallons/member
 Country Club:
Resident Members
Non-resident Members
60 gallons/person
20 gallons/person
Day Care Facility 15 gallons/person
Factory – per shift (exclusive of industrial waste) 25 gallons/person
Hospital 300 gallons/bed
Laundry (self service) 250 gallons/machine
Motel / Hotel
with cooking facilities in room
120 gallons/room
175 gallons/room
Resort 200 gallons/room
Office – per shift 25 gallons/person
Nursing/Rest Home with laundry
without laundry
120 gallons/bed
60 gallons/bed
Residential Care Facility 60 gallons/person
Restaurant 40 gallons/seat
Schools:
Day School
Day Workers
Boarding School
15 gallons/student
25 gallons/worker
60 gallons/student
Service Station 250 gallons/water closet or urinal
 Store
(if food service is included add 40 gal/seat)
120 gallons/water closet or urinal
Swimming Pool or Bath House 10 gallons/person
Theaters:
Auditorium
Drive-in
3 gallons/seat
5 gallons/car space
Travel Trailer Park 120 gallons/space